Frequently Asked Questions Video Section

Scroll down to find answer videos of the most frequently asked questions regarding the shipment of your vehicle.

Frequently Asked Questions Video Section

Scroll down to find answer videos of the most frequently asked questions regarding the shipment of your vehicle.

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Question 1:

Is the transport Door-to-Door?

Yes, of course! We will collect the vehicle from your address and, if you wish, we can deliver it to your doorstep. Alternatively, you can also collect the vehicle yourself from the port of destination at our partner’s terminal.

Question 2:

Can I put any stuff in my vehicle?

That depends on the type of shipment. If the transport happens by container shipping, it is possible to place further goods into the vehicle as well as into the container. If the transport is shipped by truck, train or plane, this must be clarified in advance – so please get in touch and we’re happy to help.

Question 2:

Can I put any stuff in my vehicle?

That depends on the type of shipment. If the transport happens by container shipping, it is possible to place further goods into the vehicle as well as into the container. If the transport is shipped by truck, train or plane, this must be clarified in advance – so please get in touch and we’re happy to help.

Question 3:

Is the transport insured?

All transports are fully insured, however this must be requested by you.

Question 4:

What if there is a damage during transport?

In case of any damage, we are able to fix that internally. Alternatively, we could arrange a local partner.

Question 4:

What if there is a damage during transport?

In case of any damage, we are able to fix that internally. Alternatively, we could arrange a local partner.

Question 5:

What's a Bill Of Lading (BOL)?

A BOL is a bill of lading issued when shipping via sea for the purpose of taking over the goods at a later date. In general, however, the customer does not have to worry about this at all.

Question 6:

Are my dates guaranteed?

Yes! Though, you should always plan 3 to 4 days extra. Usually, if the goods are shipped by sea freight, it is on time. Only reasons for a delay can be problems with the customs or higher force by thunderstorms at sea. However, you do not have to worry about that.

Question 6:

Are my dates guaranteed?

Yes! Though, you should always plan 3 to 4 days extra. Usually, if the goods are shipped by sea freight, it is on time. Only reasons for a delay can be problems with the customs or higher force by thunderstorms at sea. However, you do not have to worry about that.

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Question 8:

When close vs. enclosed transport?

For vehicles from EUR 75,000 an enclosed transport is always recommended, as possible
external influences such as stone strikes, rain, hail, snow are no longer a factor during
transport.

Question 7:

Do I have to pay any deposit?

No, the payment is only due after the service has been completed.

Question 8:

When close vs. enclosed transport?

For vehicles from EUR 75,000 an enclosed transport is always recommended, as possible
external influences such as stone strikes, rain, hail, snow are no longer a factor during
transport.

Question 10:

Do I have to prepare the vehicle?

The vehicle should be ready to drive. Fuel level should not exceed the reserve, otherwise the vehicle must be declared as dangerous goods. If the vehicle is not ready to drive, please contact us in advance.

Question 9:

Can I track my order?

You can easily request and track your shipment via Phone, LiveChat, or WhatsApp.

Question 10:

Do I have to prepare the vehicle?

The vehicle should be ready to drive. Fuel level should not exceed the reserve, otherwise the vehicle must be declared as dangerous goods. If the vehicle is not ready to drive, please contact us in advance.

Question 12:

What happens if the vehicle arrives at the port of destination?

With a global network of selected and trustworthy partners, we guarantee a smooth import
clearance process, so you don’t have to worry about anything at all.

Question 11:

What else can be shipped?

It is possible to transport any kind of goods. In the past we have transported
single cartons, pallets, a train or even a helicopter – so nothing is impossible.

Question 12:

What happens if the vehicle arrives at the port of destination?

With a global network of selected and trustworthy partners, we guarantee a smooth import
clearance process, so you don’t have to worry about anything at all.

Question 13:

What are the prices made of?

Basically, the prices are made up of the following elements:
a) the goods b) place of delivery c) transportation method.
Further influencing factors can be: Diesel surcharges, currency fluctuations, weight or size!
For an exact quote you can easily contact us at any time via Phone, LiveChat or WhatsApp.

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FREQUENTLY ASKED QUESTIONS

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